BT are apparently "declaring war" on the companies that regularly pester their customers with nuisance calls on subjects such as PPI and personal accident claims. They say they’re giving customers the means to fight back against the millions of unwanted calls, for free. It's called BT Call Protect, but basically it's number is 1572, as opposed to the 1571 'ansaphone' system currently in existence.
Apparently, the average person in Britain gets at least 4 nuisance calls a week (they're lucky...we've been getting 15 or 20 a day). In the last few years (as you might have noticed) there has been a significant increase in nuisance calls, anything from "Have you got PPI?" to "If you're on benefits you could get a new boiler for free" automated marketing messages.
BT has developed a 'breakthrough service' called BT Call Protect to help customers avoid nuisance calls on their landline by diverting over 30 million calls a week to their new 1572 junk voicemail.
According to John Petter, from BT Consumer they are "Declaring war on companies who regularly pester BT home phone owners" by giving them the means to fight back.
What does BT Call Protect do?
BT Call Protect proactively monitors nuisance calls and automatically prevents them getting through to your phone by sending them directly to a junk voicemail. BT will identify nuisance calls on the BT Blacklist which will automatically sends them to your 1572 junk voicemail.
"This system seems to be a great innovation, and despite the odd teething problem will surely be welcomed. After all, who thinks they should pay to have unwanted calls blocked? The only problem that I can see with this system is this... Many genuine organisations and companies use a phone system that allows workers to get a line from their own office extension to ring a client on a pre-arranged call for a 'Phone appointment'. That, in a lot of cases generates a 'withheld number' situation. BT seemed to have deemed a lot of these entities to be "A nuisance" and have automatically blocked them and sent them to the 1572 sin bin. Give me an example. I hear you cry? Well, I was expecting a pre-arranged call from my pension company to sort out something. The allotted window of 12 noon to 2pm came and went, with no call from the pension company. over an hour after the end of the 'slot' time I called them to ask why they had not called me. The answer (effectively) was that they had been blocked by BT and sent to the naughty chair at 1572. This company was founded some hundreds of years before the telephone was even invented, let alone the inception of British Telecom, so I found that more than ironic...or is it just unfortunate? Don't get me wrong- I think the new system is great. I've just noticed that I haven't had a single PPI or New Boiler nuisance call since they engaged me in this system. Wonderful! The only problem is that I can't receive the call from my pension company next Tuesday. So how was this resolved? I had to ask BT to stop my 1572 phone nanny from barring the call by cancelling the 1571 service until after I receive the call. I've now got most of a week in which all the unwanted nuisance calls are going to come flooding back, until I can have the phone conversation with my centuries old pension company. But I am not blaming BT for this. I think it's about time that 'genuine' companies wised up to the fact that if they want to talk to us they need to change their systems so that their number is revealed to the customer. If they don't do this aren't they going to lose potential customers and consumer confidence, as BT block them as Nuisance callers? And it's not just companies. My son's high school once sent me an important letter, adding that they had tried to call me several times on the matter but I hadn't answered the phone, even though they knew I worked from home. And guess what? They had withheld their number when they called...ludicrous! I haven't, and never will, accept a call from a withheld number, so congratulations to BT for spending the time to sort this out, once and for all. Just need to get my pension company to change its ways..."
How do you find out more about BT Call Protect?
For more information log onto www.bt.com/callprotect or click on the picture below...